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The relationship between customer satisfaction and business success has been empirically confirmed by many studies.


Customer satisfaction today comprises a variety of aspects and relationship levels between suppliers and customers. For many years, we have observed that a competitive differentiation of the product quality alone is becoming increasingly difficult. Customers expect consistent support over the entire customer-supplier life cycle.

Consultic offers a versatile, modular offering which is adapted to your business model for the customer satisfaction data collection.

The basis for our customer satisfaction analyses is our own ConKano™ model, where the different qualities of customer satisfaction are determined. On this basis, we choose the appropriate methods and procedures for you out of our method toolbox:

Consultic customer satisfaction analyses help to optimise your service fulfilment and to strengthen your customers` loyalty.